This is the kind of information you’ll find with a quick Google search or you can pop open a phonebook if you still have one of those laying around. This could include the front porch, side door, back porch, or garage area. Steps to follow when your package shows delivered, but you’ve not received it. In my area I have had similar issues with Fed Ex (about 3 times and I live in fairly small town), they said they delivered something and then it shows up a day or two later, because either they dropped it off at the wrong address and my neighbor brings it over, or say they delivered it but didn't and then like magic it … Step inside and see how US Global Mail is revolutionizing the way we do mail. Explained to the buyer that it's showing as delivered. In order to be protected, tracking must be from one the shipping carriers integrated with eBay and must include the date you shipped the item, the date it was delivered, and the address it was delivered to. At the same time, you may have provided inaccurate address and mailing information to the sender of the mail or packages you are expecting but that doesn’t necessarily mean that they filled out your address information correctly. Re: Item not received- tracking says delivered Yes, technically you would be out of luck in terms of a PayPal dispute. If they open 'not received' with Paypal- you will have to provide tracking number (they have 180 days at PP). If your tracking details show the package was delivered and you cannot locate it, we recommend waiting 24 hours following delivery confirmation as some tracking displays a delivered status prior to their arrival at the destination. Before you begin your search, if your package or mail has tracking, check USPS Tracking ® to see its current status. With communal access to boxes and appartment complex managing parcels, then that's where you need to investigate the security of your appartment management. You may have ordered it but it is not yet shipped or the order is in transit and taking longer time than expected or Amazon shows you that the ordered is delivered but you have not received it yet. Irregardless I will not be using PayPal for any transaction in the future as it clearly does not have the buyer protection it advertises, nor will I be shopping on eBay again. I am so sorry to hear of your problem. Contact FedEx immediately. Explain to that individual that you’re dealing with a USPS missing package that says delivered on the tracking information and that you’d like to be updated about what to do next. Same seller fraud. If the United States Postal Service did in fact lose your package they’ll likely try to do everything in their power to make good with you, but they may or may not necessarily be liable for the package being lost specifically. These kinds of misspellings, miss typed addresses, and other typos can lead to delivery issues – even if you are certain that you didn’t make a mistake in the first place. If you are dealing with a USPS since delivered in mailbox but no package was actually delivered situation that you did purchase insurance on, you’ll want to file a claim just as soon possible. If your package is placed in a communal lock box and the key to that box is misplaced in one of your neighbor mailbox,then it is up to honesty of your neighbor to either return the package to you,to the apt building front desk or take it home and CELEBRATE! Ebay sides with buyer. So, here are the things that you can do in any of such cases. Lastly, sometimes mail just gets left inside of the delivery vehicles for any different number of reasons. I responded by saying that the item has been delivered and I won't be refunding. The Virtual Mailbox services pioneered by our company significantly streamline all of your mail needs. It’s always a good idea to purchase postal insurance when you are sending something of value, especially since it is so affordable compared to losing something and then having to replace it out of pocket. Troubleshooting Guide -Amazon Tracking Shows DELIVERED But NOT RECEIVED. Buyer messaged during the week to say 'noticed RM tracking says delivered, but it has not arrived'. After your documents have been gathered you’ll go through the actual claim filing process, a 100% automated and online process if you go through the website – so you can also visit a local post office and move through it in person if you so wish. Buyer claims item not received, tracking shows delivered. The buyer is not "responsible for security" as you accused me of. There’s always a bit of excitement checking your mail today to find new packages or letters that you were expecting, even if most of us wish we got fewer junk mail pieces and a lot less bills in the mail, too. From there, you’re going to want to check the current status of that package that you are expecting. It's very important courier with all medical records of my mother and i need urgent help in this matter. Track You Package I. They are always going to ask you to confirm that the USPS package never arrived and then they are going to ask for your tracking information so that they can run it through their system as well. Yes, they should do it themselves, not you. Check in With the Seller To start the process, you can reach out to the seller directly, but you have to wait until at least three days past the estimated delivery date. I purchased an item ($215) and paid with Goods and Services. If the answer is "no", then security is well covered and the missing parcel would more likely be a case of mis-delivery. Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail. I am surprised that this is the stance of PayPal. If the status is delivered by your Amazon order was not received, you can select Track package to get more details. They are running an investigation now. I'm not sure what this has to do with security. Plenty of people find that even though USPS tracking says delivered but no package was found in their mailbox it’s only because the package itself was left at another doorstep, in the bushes, or set somewhere that they weren’t expecting. Not all addresses get deliveries directly to their doors. Are you expecting a package from the USPS and got a delivery notification? Yes, technically you would be out of luck in terms of a PayPal dispute. The tracking status shows successfully delivered on 9 march but my brother has not received the courier. pioneered by our company significantly streamline all of your mail needs. Track your order. And while the ability to track packages and envelopes today is far more advanced (and far more accurate) than ever before, the truth of the matter is the tracking details we receive from the United States Postal Service is not always “tuned in”. Or, the postal agent placed the key into the wrong mailbox. If the tracking for your parcel shows it as delivered but you haven't received it, you should: Check if someone else at your address has accepted it. Tracking If Track shows my item as successfully delivered, but I have not received it, what should I do? You may be dealing with a situation that isn’t so much that the USPS lost package and mail pieces you were expecting but that they are simply going through the circular delivery process and being returned back to the sender for more accurate delivery details. 3) The item was delivered elsewhere by mistake, like the neighbors for example. While the USPS provides a customer service hotline that you can contact in the event of missing mail or missing packages (You can reach the USPS Customer Care Center Monday through Friday, 8 AM to 8:30 PM and on Saturday 8 AM to 6 PM EST at 1-800-275-8777), the fastest way to get help is to simply call the post office in your town or the closest post office to you physically. However, I honestly did not get the package. Before starting the day, they figure out the routes and parcels to be delivered. Below we dig a little bit deeper into those options, helping you to troubleshoot the issue on your own and with the help of USPS to make sure that your packages reach their final destination just as quickly as possible. I ordered a OnePlus 3T and some accessories last week. You’ll be asked to wait seven days from the expected delivery date to start an official Missing Mail Case, but as soon as that timeline has passed you can reach out directly to the USPS through the Find Missing Mail section of their website or by going to MissingMail.USPS.com and punching in your tracking information. Your decision will be sent to you directly via mail but will also be updated on the USPS website, something you can check independently through the Claim History section of your USPS.com account. The first step that you need to take in such a scenario is to contact FedEx as soon as... Reach out to your designated delivery person. Or if you have a tricky seller who just cant locate the item or item has already been sold,then he/she could send an empty package to an address with same zipcode as yours,but they would usually send an empty envelope ,it sounds like your seller did ship a box which is too big for your mail box. There have been complaints surrounding the non-delivery of Amazon orders that were marked as DELIVERED. If it was delivered over a month ago as stated, then 30 day has expired. This content may be old or outdated. Often the drivers mark the package delivered before they have arrived at the venue. If you have a community mail box or an apartment mail box please check for your item there – and check the box for a key to the parcel compartment/locker. The ‘item not received’ request will close automatically within 24 hours if the tracking details show that the item was delivered to the same zip code as the buyer’s listed address. Look for a notice of attempted delivery. Call Fed Ex and have them investigate and do a driver follow up. As the buyer you are the one responsible for the research. Buyer opens a case. After getting the number for your local post office you want to place a call just as soon as possible and speak to the head postmaster or the manager that is on duty at that particular point in time. You’ll be asked to wait seven days from the expected delivery date to start an official Missing Mail Case, but as soon as that timeline has passed you can reach out directly to the USPS through the Find Missing Mail section of their website or by going to MissingMail.USPS.com and punching in your tracking information. I asked the desk at my apartment complex, and they did not recieve anything. That’s a lot of mail and a lot of packages moving around the country, and while the USPS is a lot more efficient and it ever used to be anytime you’re talking about those kinds of quantities there’s the potential for something to get lost in the shuffle a little bit. USPS delivery vehicles sometimes use GPS to update tracking and this can cause a premature “Delivered” to show up in your tracking page. If your claim is denied you have the opportunity to appeal, and if that first appeal is denied you can appeal a second time within 30 days of denial – though that is your final appeal available. Check the Current Status. When you get to the USPS Missing Mail Search section of the site, though, you’ll be asked to provide the following details: You also be asked to best describe the mail that is missing, giving the inspectors and investigators as much information as possible to hopefully find the things that you are after. If online tracking reads Delivered, our courier has dropped off your item, and it is likely to be left in a safe place for you.We often find that it is best to check: If residential: have a look around your property for areas which may not be easily visible from the road and the courier deemed as safe. Tracking shows they delivered within 2 days. if you lose,file chargeback as Sharpie suggested and Paypal/Ebay will have t o pick up the loss as it qualifies for seller protection. Submit I'm currently following up with DHL. Sometimes mail pieces fall off transportation vehicles, sometimes they fall off of conveyor belts, sometimes they are sorted into the wrong delivery schedules – there’s a bunch of different reasons why your mail may not be delivered on time. Item not received- tracking says delivered, Re: Item not received- tracking says delivered. To be fair, though, these kinds of unfortunate situations are bound to happen when the USPS is responsible for processing and delivering just north of 182 million pieces of first-class mail alone – every single day. However, if the scheduled delivery date has passed and there have been no scans for several days, we recommend that you let the sender know that you have not received your package. 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